Frequently Asked Questions

If your question isn't answered below, please contact us at (616) 259-8659 and we would be happy to answer your questions.

How can I ensure my loved one is safe during this COVID-19 pandemic?

Vista Springs is closely monitoring the COVID-19 situation and, in accordance with the CDC and other health agencies, are continuously evaluating our policies and taking extra precautions.

  • We are asking visitors to refrain from visiting loved ones for two weeks to prevent the spread of any diseases. 
  • Essential visitors must enter the building through the main entrance.
  • Vendors delivering packages or supplies at the front entrance must leave items for community staff to deliver to destinations within the building
  • Employees must wash their hands throughout their shift and have their temperature checked upon arrival.
  • Staff will continue to clean and disinfect community members’ rooms.
  • Frequently disinfecting high-touch areas like doorknobs, faucets and handrails
  • Increased cleaning of high-traffic common areas such as dining rooms and activity spaces.

If I cannot visit right now, how else can I stay in touch?

Community members are able to have virtual calls and regular phone calls with loved ones. Also, you are welcome to deliver flowers, gifts, books or any other non-medical items to the main entrance. Please have them labeled with the community member’s name and your contact info, and we will ensure it gets to them.

Are you accepting new residents at this time?

Yes, we are still accepting new community members. In accordance with Vista Springs' Health and Wellness Policy, we screen and assess all residents at the time of
admission for communicable disease. Additionally, to keep current community members safe during this time of social distancing, we will be offering virtual or FaceTime tours of our facility.

How do I get my loved one admitted into an assisted living facility?

When helping a loved one transition into assisted living, it’s important to choose a community that best suits their needs, both now and in the future. Make sure you and your loved one understand the services provided by the communities you’re considering, including the fees and responsibilities of all parties. Read the Resident Agreement carefully for this information, and ask any additional questions you may have. Additionally, ask your loved one’s physician to complete a physical assessment form to help determine the level of care they need, and submit the assessment to the community you’ve chosen.
Learn more about choosing an assisted living facility with your loved one in this article.

Schedule A Tour

Ready to visit a Vista Springs resort-style senior living community? Schedule a "Full of Life" personal tour today!